Heating, air & plumbing — right here in Waynesville
Yes, and Waynesville is one of the four towns we work out of. The office is at 141 North St, so heating, cooling, air quality and plumbing all start from inside the village. One number books any of it, and someone answers the emergency line at any hour.
Local techs who know Miami Valley homes. One number, and most calls handled the same day.
What work is covered in Waynesville?
Furnaces, heat pumps and air conditioners: repair, replacement and seasonal tune-ups. Duct and dryer-vent cleaning, air quality equipment, and plumbing from the water heater to the sewer line. Both trades, one number to call.
Which nearby communities are covered?
What should I do before the technician gets here?
Clear a path to the equipment, and move anything you care about out of the way, because basements and utility closets accumulate. Put pets somewhere else, not because anyone minds them but because doors get propped open. Have the model and serial numbers handy if you can find them, or a photo of the data plate. And write down what you actually noticed and when: an intermittent fault that is not happening right now is diagnosed largely from what you can describe.
Is a maintenance membership worth it, or should I just pay per visit?
Do the arithmetic on your own house rather than on the brochure. Two tune-ups a year at the published price is the baseline, and the membership adds a reduced service call, a discount on repairs and priority scheduling. If you have one system and it is newer, paying per visit is perfectly reasonable. If you have two systems, or older equipment, or the kind of house where a no-heat night is a real problem, the queue position tends to be worth more than the discount.
Who pulls the permit, and does it matter?
We do, and yes. A permit means an independent inspector looks at the gas, the venting and the electrical on work that can hurt you if it is wrong. Which authority issues it changes from town to town around here more than people expect, and a contractor who has only worked one county sometimes files in the wrong place. It also matters when you sell: unpermitted work on a system is the kind of thing that surfaces during a sale and gets negotiated against you.
What should every homeowner know how to turn off?
Four things, and the time to find them is not during the emergency. The main water shutoff, usually where the line enters the basement or crawl space. The gas shutoff at the meter, and which way it turns. The breaker for the furnace or air handler. And the furnace switch itself, which looks like a light switch and gets knocked off more often than anything else on this list. Find all four this weekend and check that they actually move.
How do I book a visit?
Call (844) 584-7399 and you get a person, or book online in about a minute. If it's no heat, no cooling in a heat wave, or water where it shouldn't be, call rather than booking. That goes straight to the 24/7 line. The Waynesville office also takes calls direct on (513) 897-2753.
